Contact

How can we help?

Choose how you’d like to get in touch.

Monday to Friday: 9.30am - 5.00pm

01424 400900

New Enquiries

If you’re an existing client, click here.

"*" indicates required fields

Your name*

Email*

Company Name

Phone number*

What are you looking for help with?*

Website Design/Development

Digital Marketing

Graphic Design/Print

Other

What's your enquiry about?*

Can you give us a bit of detail about your enquiry?*

Click here to read our Privacy Policy.

Existing Clients

Existing clients should submit a ticket via our helpdesk for support. Available Monday-Friday, 9am to 5pm.

Visit the Helpdesk

You can also find additional support, including helpful videos in our dedicated client centre.

Visit the Client Centre

And if you have an account query, you can visit our Account Centre to manage your transactions with Neptune Media.

Visit the Account Centre

A Little Background ...

These questions help us recommend the right website and options for you, and put together an initial estimate. It takes about 5–10 minutes.

Once you submit, we’ll email you a link to book a free consultation to discuss your enquiry.

Everything you share is kept strictly confidential.

No need to finish in one go: use the “Save & Continue” link at the bottom of any section to come back later.

"*" indicates required fields

1About You

2Your Business

3Your Website

About You

First name*

Last name*

Email*

Phone number*

About Your Business

Company name*

Location*

Which town (or towns) does your business operate in? (or say if you are a 100% online business)

What does service or product does your business provide?*

Sum up what your business does in a sentence or two.

What stage are you at in your business?*

I have a business idea

I've started my new business

I'm an established business

I'm growing an existing business

Do you have a logo for your business?*

Yes

I'd like to refresh my existing logo

Does your business use social media?*

Not yet, but I plan to

I use it a little

I am very active on social media

About Your Website

Does your business have a website currently?*

Yes

What's the existing website address?*

Do you have the written content ready?*

Let us know if you have the written content for the website ready for us to review.

Yes, everything is ready

Yes, but I need a copywriter to edit it

No, but I need to start to writing it

No, I don't know where to start and I'm going to need your help

Do you have the visual content ready?*

Visual content include photographs, images, illustrations and/or videos.

Yes, everything is ready

No, but we have a plan for this

No, I don't know where to start and I'm going to need your help

What pages are needed?*

Let us know the names of the pages that are needed on your website, for example, Home, About, Services, Contact

What website features will your website need?*

Select as many as you need

Blog

Social links

Social media feed embedded on website

Gallery of images

Project portfolios

Case studies

Integrate videos (Youtube etc)

Mailing list

Mailing list with free giveaway (Promotion)

Online Shop with online payments

Book courses/training

Book appointments

Live chat

Third party app integration (CRM, Marketing software)

Other (not listed above)

Do you intend to sell products on your website? Either physical products you will send to clients or items avaialble to download for a fee?

Yes

Approximately how many product lines do you wish to include on the website when it initially launches?

What other features do you need?*

Why are people visiting your website? (the primary goal)*

What would be the number one goal when people visit the website?

Call you

Email you

Start a live chat

Request a call back

Leave a review

Subscribe to a mailing list

Buy a product or service (online shop)

Make an online appointment or booking

Visit a specific page

Other (not listed above)

What is the other primary goal?*

What's the primary purpose of the website?*

Some websites require all of the options below, but this question is about the primary purpose of the website.

Tell visitors about my business (a Brochure/Informational Website)

Sell my products or services (an Ecommerce/Shop Website)

Take bookings (an appointment or bookings website)

Show visitors what my business does (a Gallery/Portfolio Website)

Connect with my audience (a blog or journal website)

Other (not listed above)

What is the other primary purpose?*

How often are customers likely to need your service or product?*

This is to give us an idea of sales patterns and customer needs

Daily

Weekly

Monthly

Annually

One time only

Only in an emergency

As and when

What is a customer worth to your business?*

What's the average sale value or lifetime value of customer?

Under £100

£100 to £500

£500 to £1,000

£1,000 to £5,000

£5,000 to £10,000

£10,000 to £50,000

£50,000 +

Are there any websites you like?*

This helps us understand your vision a little more. Are there any websites that you like? It could be you like the design of one, the written content of one and the features of another. If you do, send us up to 3 links to websites you like and explain what you like about them and how they could be used as inspiration or reference for your site.

Who is your main competitor? (or will be)*

Send us a link to their website. This helps us know about your competitor and also know more about the industry and similar services you will be providing.

Search Engine Optimisation (SEO)

Search Engine Optimisation is the practice of making your website more visible and attractive to search engines like Google. The goal is to improve your site's ranking so that it appears higher in search results when people look for relevant information.

There are many factors that govern the success of an optimisation strategy - having a website built is simply the starting point. SEO is more important to some businesses than others so it's helpful to know what your position on this is at the moment.

Which statement describes your current approach to search engine optimisation?*

It's not important to me

It's not important right now but it may be in the future

It's important to me and I have an SEO strategy already in place

It's important to me and I am working with an SEO/digital marketing company already to build an SEO strategy

It's important to me and I need advice from you on a comprehensive SEO strategy at the start of my project

And Finally

Which describes your budget best?*

"Starter" Starter Package - from £550
I am on a really tight budget and need something fast.
Our Starter Package is ideal for businesses on a very tight budget. We provide a modern simple fixed layout and fixed design to get you started.
Our simple template site has 4 pages (Home, About, Services, Contact)

"Plus" Growth Package - from £950
I have a small budget and willing to have a flexible layout but not a custom design.
Our "Plus" Growth Package is ideal for companies on a small budget looking for a site branded to their colours and a flexible content layout within our own fixed design templates that can suit nearly all businesses.
A branded template site has 6 pages (Home, About, Services, Gallery, Testimonials, Contact) plus a Blog. More pages can be added and any website feature can be added to this type of site.

Bespoke Custom Design - from £1,550
I am willing to invest in a bespoke design website to get exactly what I want.
Our Bespoke website developments have no limits on design, pages or features. We also give you an option to agree wireframes and design mockups before we make a start on the actual development.

"Starter" Starter Package: Fixed Layout (from £550)

"Plus" Growth Package: Flexible Layout (from £950)

"Bespoke" Custom Web Design: (from £1,550)

Do you have an intended launch date?*

Where did you hear about us?*

Anything else you would like to tell us?*

Please let us know if there's anything you need to tell us or discuss together. This information you provide now will give us the best place to start to give you an estimate of costs.

Click here to read our Privacy Policy.

Book a 15 minute call

If you prefer a more immediate introduction, we offer a 15-minute “Getting to Know You” call. This provides an opportunity for us to connect briefly and determine if we’re a good fit for your project without getting into specific details. If you’d like to schedule this call please complete the form below

Your name

Email address

Company name

What's the best day/s for us to speak?

Tuesday Wednesday Thursday

What's the best time of day to speak?

9am - 12pm 1pm - 5pm

Existing Clients

Submit a support ticket via the helpdesk (Mon–Fri, 9am–5pm), find guides and videos in the Client Centre, or manage transactions in the Account Centre.

Helpdesk

Client Centre

Account Centre