Our Process
How does it all work?
We offer a range of different services, each tailored to suit specific goals and outcomes – so naturally, the exact process may vary depending on what you need. However, there are a number of key steps that form the foundation of how we work, and these are the stages we’ll typically guide you through from start to finish.
Introduction
1. Introduction
Every project begins with a friendly conversation. We’ll get to know you, your business, and what you’re hoping to achieve with your website. Whether you’re starting from scratch or looking to refresh an existing site, this is our chance to understand your goals, target audience, and any challenges you’re facing. It’s also your chance to ask questions and see how we work. No pressure, no jargon—just a relaxed and informative chat.
Estimate
2. Estimate
Based on our initial discussions, we’ll likely be able to provide a tailored estimate that outlines the recommended package. You’ll have a clear picture of costs and timelines before anything moves forward. With some projects, we may need to schedule an additional meeting to discuss design options and options and custom features before we can provide costs.
Strategy & Planning
3. Strategy & Planning
If we do need a further meeting, this is where we lay the groundwork for a successful build. We’ll work with you to plan the structure and flow of your site, ensuring it’s aligned with your business goals and user experience best practices. Depending on the scope, this might involve a discovery session, content mapping, technical planning, and advice on messaging and visuals. It’s a collaborative process that brings clarity to your project and sets everything up for a smooth build.
Build
4. Build
With a solid plan in place, we move into design and development. This is where your ideas come to life. We’ll create a bespoke design or work within a selected style, develop responsive layouts, add your content, and build out all agreed features – from forms and booking systems to eCommerce functionality and integrations. Throughout the process, we’ll keep you updated and involved, so you can see your website taking shape step by step.
Revisions
5. Revisions
Delivery
6. Delivery
Once approved, we’ll carry out final checks, optimise performance and get everything ready for launch. We can also provide handover support and training if needed, and ensure you’re confident managing your new website going forward.
